Every client has different needs. All our services can be customized to fit with a particular client, so if you have any questions, please contact us so we can better understand your needs and help you make the best choice for your business. Also if you still don’t know if a maintenance contract is right for you, read our Tips for Small businesses below!
The first level of support and really the most important and recommended to all of our clients and to your website is our BASIC PACKAGE. In summary, it means that your site will be monitored so that you don’t have to. If your site is breached in some way or if it breaks we will work to fix it.
Everything that our BASIC Package offers plus our clients receive (2) Two hours of requested dedicated web support (e.g. updating text, creating links, forms, client-side programming, etc). The client receives a basic summary of what is requested and the time those tasks will take.
As you may have guessed, it’s everything that our BASIC and VIP packages offer but there’s more! You get (5) Five full hours of dedicated and allocated time for your requests. You can also borrow from the future for larger jobs! Of course all of our clients get our attention, but when our EXECUTIVE Members ask for something, everything gets put on the “back burner” and you get your own dedicated queue.
CUSTOM SUPPORT PACKAGE:
Anything from above, plus whatever your needs may be! Please contact us for pricing.
|Site Security Monitoring (including Load & Access monitoring and Error Reporting monitoring)|
|CMS security updates and modifications to ensure site compatibility|
|Theme Version Updates and modifications to ensure site compatibility and security|
|Plugin Updates and modifications to ensure site compatibility and security|
|Outage handling and regression|
|Weekly offsite database backup for regression purposes|
|Server based code modifications including:|
|Maintenance notices to be issued for the following:|
|Logging – all modification to the site will be logged in an accessible manner to the Client for historical and reporting purposes.|
|(2) Two hours of requested dedicated web support|
|(5) Five hours of requested dedicated web support|